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Audit cannot fix all 审核不是万能的

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商务部催某贸易公司交货，催了N多次，这期间贸易公司给了多个推迟货期的理由-设计有变更，环保督查关停上游厂家，春节放假，最后实在被催的不行了，从贸易公司销售代表发出一个无厘头的理由：工人停工，做不出货。这个时候，威胁说叫不出货就扣罚金之类的话是无济于事的。为了解决问题，商务部提出一个建议，“请供应商管理部门安排到现场去审核一下”，潜台词是请供应商管理部门出马去解决这个问题，当然最后这个审核是没有能实施，原因在于总经理觉得既然没有生产，审核也就没有基础了。问题是审核究竟是干什么的，到底有什么用，什么时候才管用？

The Commerce Department has urged one trading company to deliver the goods for several times, during which the trading company has provided many reasons for postponing the delivery time: the design had been changed; the environmental inspectors closed the upstream factories; they had holidays during Spring Festival, etc. As they have been hastened for several times, the sales representatives of the trading company had no alternatives but to provide a reason, or nonsense: the worker were on strike so that the goods could not be made. At this time, it is of no use threatening that they will be fined if they cannot offer goods. To solve the problem, the Commerce Department suggested that the supplier management department to examine it on the spot. The subtext is that the supplier management department was about to solve this problem. Of course, the audit was not conducted finally since the general manager considered that there is nothing for audit due to no production. The question is: what is the audit; what is the effect of audit; when will the audit take effect?

ERIC Prevent Death (ERICPD)

There is Hierarchy of Risk Controls – ERICPD in Safety management.In general ERI are more like Engineering controls and CPD are administrational approaches. The risk control pyramid helps you to think about the better approaches when you encounter some risk problems in operation and real life, as there is probably no way to eliminate all the risk but control them to minimum level.

Competence of Supplier Quality Professional

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In the book of (THE IRON MAN: Elon Musk’s Quest to Forge a Fantastic Future)《硅谷钢铁侠》by Ashlee Vance (阿什利•万斯), it’s suggested one important factor to be more successful is Depth of Knowledge and Cross-boundary Learning. The depth of knowledge means focus of one narrow field and to be a professional person in that area, and method is reading and consulting the top professionals. Cross-boundary learning means thinking out of the box to create new cognition and provide source of innovation, and experience of Musk is to research the core concept of different areas and connect them to the real world.

The basic competence Supplier Quality Professionals should have 供应商质量专业人士需要注意的几点事项

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质量管理科学随着社会生产力的发展而不断发展，是一门多学科知识的集合。我们谈流程管理，质量管理就如同一张大网，每个管理环节就如同这张网上的各个连接点，一环扣一环，每个环节的缺失就会造成一个质量的缺口。因此对质量人员的要求就希望是知识涉猎广泛，尤其是供应商质量管理人员，需要与公司内外各个等级的人打交道。

Quality is NOT free 质量不免费

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In a organization there are many processes and activities which are inefficient and non-value added, and many people suffer from them, somebody complain for them, and only top management address them. One important reason is that those areas suck the profit of the company and lower down the competitiveness of the company. Eventually only the management is responsible for that. One good way to solve this is to change the debit to be asset.在一个组织里面有许多的流程和活动并不是高效或者增值的。有很多的人在忍受它们，有一些人在抱怨它们，然而仅有少数的管理层在强调它们。其中一个重要的原因是因为它们在吸食公司的利润，降低公司的竞争力，最后只有管理层对这些负责。因此一个好的办法是将这些“负债”变为“资产”。

Thanks for your visits – Country Codes

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Thanks for your visits and trust. As I wrote in the Author Introduction, WWW is an amazing space and there are already visitors from 64 countries hitting the pages since the foundation of site 2 weeks ago.

清晰的沟通-做好“表哥表姐”Clear Communication Starts from Avoiding Common Document Pitfalls

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与产品设计相似，如何清晰的表达在沟通中显得尤为重要。质量人员常用的工具是程序，文件，表格，公式，业务人员常用的是报价单，订单。见过报价单不写单位的，也亲身经历过购买单位写的不够清楚造成扯皮的。一付门合页，报价单位写1 set （一套），客户确认，下订单，走货，结果收到货就发现不对了，我要的是每包一对（1 pair），怎么变成了每包只有一只合页，数量整整少了一半。而且因为客户初期还觉得工厂的价格既然控制的这么有竞争力，那就多买一点吧。仅仅一个单词的差异，造成了一次重大投诉和纠纷。
Similar to product design, how to express clearly appears to be particularly important in communication. The common tools used by the quality personnel are procedures, documents, tables and formulas, while the ones that used by commercial personnel are quotations and orders. I have seen quotations without units, and have also experienced the wrangles caused by unclear purchase units. In one case, the unit on the quotation of one pair of door hinges was a set. After the customer confirmed it and made the order, it was shipped to customers. Unexpectedly, the customer found something wrong as soon as he received the product. He needed one pair per package, yet it turned out to have only one hinge placed in every pack—thus, it was only the half of the original order in terms of the quantity. Moreover, as the customer regarded the controlled price of the factory as so competitive, he bought more than ever. To sum up, only a difference in a word may give rise to a major complaint and dispute.

体弱勤运动，人穷多读书 More Sporting, More Reading

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我个人是鼓励大家多读书，少看微文章的。书籍如同正餐，微文章如同快餐。从博客，到微博，从短信到微信，白岩松说这个时代太追求速度了，以致忘了质量。乘书本价格的涨幅还低于物价的涨幅时，多读些书吧。
Personally speaking, I am in favor of reading more books but less micro articles. A book is like a dinner while a micro article is like a fast food which evolves from blog to micro blog and from message to micro message, and now it’s trending to emoji, Bai Yansong, a well-known Chinese TV presenter, once noted that this was an era so indulged in speed that it let go of quality.  So read books more while the increase in book price is still below the inflation of overall prices.

Why Quality Assurance Agreement is Important 为什么质量保证协议很重要？

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Have you struggled to ask for a free replacement or premium delivery at supplier’s cost after receiving complaints from you customers? How long did you take to solve it eventually and how many times did you encounter the same situation per year? Would you like to buy any more from the same supplier or even the same region any more? Do you use Quality Assurance Agreement to protect yourselves?

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